My previous job, before I returned to remote work, was as the public librarian in my hometown. It was, in truth, one of the top five best jobs I’ve ever had. I left because the position was only part-time and, after a serious health problem, I needed work that offered health insurance. It solved one practical problem. The rest is a story for another day.
But during my seven years of working there I got to know people and see how others experienced the library for themselves. Here’s what I came away with, in no particular order:
1- You can’t judge a reader by their cover. You would think you could come up with some excellent suggestions to offer folks by who you perceive them to be, but the truth is everyone likes something you’d never guess they would enjoy reading. so listen, and more importantly, put in the time to remember what each patron likes so you can help guide them along.
2- “It’s a great book. You should read it.” This was the number one phrase patrons would say to me each day. They loved telling me about their favorite author, book or series and became the greatest sales representative on why everyone should have read it, should be reading it now or in the future. With 200 people making daily suggestions I built up quite the TBR as you can imagine.
3- Let them read what they want. This one relates to my youngest readers. These patrons had a particular taste and some of them didn’t want to try new things, and that would, and did, turn into an argument with their parents. Then my motto became “let them read what they want to read.” Always remember you’re trying to encourage a love of reading, it doesn’t matter if it’s the same book over and over again. Read Dr Seuss every single week if you want to, it’s good stuff.
4- Who we serve. During my seven years at the library I watched as the kinds of patrons that we serve changed over time. This was back right after the 2008 economic crisis, but before Covid, where normally we would serve say the bottom 25% of residents already living with limited financial resources, that rapidly expanded to include others so about 40% of townsfolk were using the library for a variety of reasons every single week. The lesson I learned from this is to find out all the available services at every level of the library system from the city, county, district and state and then make those services available at the local level so everyone can enjoy their benefits without having to pay for them.
5- Why yes we have that book in stock, ssshhh! A lot of discretion has to take place for the librarian to be able to meet all the needs of the library patrons. Some books require a little more discretion when letting people know they’re available and checking them in and out. People don’t want to be embarrassed and don’t want you to know too much about their personal tastes so just be an adult, treat the patron and the book with respect, and don’t shout anything across the room.
6- Never and, and I mean NEVER, come between a grandmother and her grandchild. I watched another librarian learn this lesson the hard way. Now look, when you work with the public, and you especially with children, sometimes those children have rough days and they misbehave. We all know this happens; we are adults and should act appropriately. But when a grandmother is correcting their grandchild don’t. get. involved. You can try to offer support to parents, distract the child, offer them another book, tell them they can come back when the library is open; again, that’s all fine. But when it comes to grandmas and grandpas you do not help until it’s asked for.
7- Libraries are going through a difficult time, a lot of the time. When money is tight or the world seems to be changing too quickly, people develop strong feelings about what their communities still need. But libraries hold an important place in people’s lives—even for those who do not visit every day. You may remember your grandmother taking you to a summer reading program, bringing your own child to tummy time, or discovering a book that made you feel understood. Those experiences matter, and the libraries that provide them need our support.
There are many ways to help:
• Donate during Match Month or the holidays, when your contribution may stretch further.
• Volunteer your time at the library.
• Join or assist the Friends of the Library.
• Write to your representatives and ask them to support library funding.
• Talk with your city council members about what the library needs.
Not everyone can give money, and not everyone can give time. Offer what you can. Libraries remain strong when their communities make it clear that they are still needed—and still loved.
When I was a child we moved eight times before I was five years old (but that’s another story for another day.) The one thing my mother taught me as a child was that everywhere we moved to, no matter how scary, or how far from what we had known before, there would always be a church and a library where we were going. She said these are the only two places anyone can go that will welcome you, all the time, with no questions asked. And it was the first place she took us after we moved into our new homes and after getting registered at school. I have remembered that lesson my whole life. I’m extremely proud to say that I am (for the moment) a former librarian. Who knows what the future holds?
If you care about books, libraries, and the creative life they make possible, subscribe. I write about the people, places, and ideas that help us keep going.